To provide labour management services with high ethical and professional standards to all stakeholders.
The leading public service organization in the delivery of labour management services.
Client centred services – committed to upholding high standards in service delivery to all customers;
Courtesy – committed to treating customers with courtesy and respect;
Integrity, Transparency and accountability – committed to promote openness and reliability in the execution of its mandate;
Professionalism committed to exercising competency, skills, knowledge and ethical behaviour in service delivery;
Equity and equality promote fairness, human dignity and justice in all its policies;
Learning and development.